Terms & Conditions

Purchase and Use Terms & Conditions

Purchaser (“You”) agree to use all purchased products safely, according to all directions and warnings provided by Skelly Candle Co., and according to any and all specifications and directions of manufacturer.

Skelly Candle Co. sells its merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. By ordering and purchasing merchandise from Skelly Candle Co., you represent that you are of legal age to purchase this merchandise and that this merchandise can be purchased and owned by you in your state, county, and/or city of residence.

FURTHERMORE, BY PURCHASING AND USING THIS PRODUCT, YOU SHALL AND DO HEREBY AGREE TO INDEMNIFY AND HOLD SKELLY CANDLE CO. FREE AND HARMLESS FROM ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, FROM ANY THIRD-PARTY CLAIMS FOR DAMAGES AGAINST THEIR PROPERTY, AND FROM ANY LIABILITY WHATSOEVER ARISING OUT OF THE APPLICATION OR USE OF ANY PRODUCT. FURTHERMORE, SKELLY CANDLE CO. SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE THAT MAY OCCUR DUE TO MISUSE OF ITS PRODUCTS OR RELATED DIRECTLY OR INDIRECTLY WITH CANDLE BURNING.

Shipping Policy

Processing Time

All orders are processed + shipped within 3-5 business days. Orders are not processed or shipped on weekends or U.S. federal holidays. Please allow for additional processing time around major sales or during holidays.

Shipping Rates & Methods

• We offer standard shipping. Shipping costs will be calculated at checkout based on your location and the shipping method you select.

• Standard Shipping: Estimated delivery within 3-7 business days (continental U.S.) after processing time.

• Free Shipping: Enjoy complimentary shipping on orders over $50 within the continental U.S.

Actual delivery time will depend on the shipping carrier. Once your package is scanned by the shipping carrier, Skelly Candle Company has no control over how long the package will take to arrive. Skelly Candle Company is not liable or responsible for any delays, re-routes, or failed deliveries of your package.

Summer Shipping Schedule

To protect your candles and wax melts from extreme summer heat, we ship orders placed during the warmer months (typically May-September) only on Monday, Tuesday, and Wednesday. Our summer shipping schedule limits the amount of time your package spends in hot transit vehicles and non-climate-controlled warehouses.

International Shipping

At this time, we do not offer international shipping. We currently ship within the United States only.

Return Policy

We want you to be 100% satisfied with your purchase. If you’re not satisfied for any reason, you can return your purchase for an exchange or a full refund. 

We have a 30-day return policy, which means that your return must be postmarked within thirty (30) days of the purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after the purchase date.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven (7) days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@skellycandleco.com and send your item to:

P.O. Box 350502
Westminster, CO 80035

Please note that exchanges can only be accepted via USPS at this time.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

P.O. Box 350502
Westminster, CO 80035

Please note that returns can only be accepted via USPS at this time.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.